I just wanted to take the opportunity to thank you for a job well done! Every single one of your employees that came into our home were exceptional from beginning to end. Our first initial contact was with Uzma whom ultimately sold us on your company as she was personable, patient, and ever so knowledgeable. If it were not for her hard work and perseverance this project would not have materialized. She won our hearts and we cannot thank her enough for such a beautiful plan which translated perfectly from paper to physical form. The entire project has exceeded our expectations.
The torch was passed to Anita whom took over as a Project Manager. She answered my every question and kept me informed of the situation. I know I could be a bit of a pain in the behind at times as I have very high expectations but she was professional and courteous. She never lost her patience with me! I was very taken by her attention to detail and the ability to put herself into my situation and see things from a customer's point of view. Her communication skills are phenomenal and her ability to manage the various trades are an absolute asset to your company.
The next person we would like to acknowledge is William. He came in and did an exceptional job in the demolition and prep stages. He walked me through every single process involved in our project and made me feel at ease. He did not make any compromises and assured me the job would be done right the first time - he absolutely followed through. He expressed a constant desire to stay on my project as he wanted to see it through - something I can truly appreciate as I certainly like to finish what I start as well. His passion certainly translated very well into his work in our home.
Last but certainly not least is Tim. I personally was getting a bit stressed towards the end of this project. I felt we may not be able to get back into our home before Christmas and Anita sent me Tim in the final 1-2 weeks to finalize the job. Tim is an absolutely true professional - both in his skill set and customer service skills. I have never met a someone fits into the "jack of all trades" persona in such a fundamental way. He came into our home, simplified everything and put me at ease. He cleaned up every single thing I asked and I could not be any more grateful. He took more attention to detail to my own home than I even do, and if it were not for him I think we would have lost a few extra nights of sleep. I work in the service industry myself and manage a department of over 50 technicians - I would be eternally grateful to have someone with even half of Tim's work ethic at my disposal. Again another true asset to your company.
Please note that these are just the individuals that I dealt with our a regular basis but that should not take away from any of your other workers. All of the electricians, plumbers, painters, kitchen guys, etc. were exceptional from beginning to end.
We feel that when a job is not well done that people go out of their way to complain. We feel the same amount of time and energy should be put forth into commending people on a job well done. We wanted to take the time to acknowledge everyone from Home Reno and convey our true gratitude in regards to transforming our home into the dream we had envisioned - and again those expectations have been exceeded.
Please pass this along to your entire team as I'm sure they will appreciate the feedback. Please let Remon know how thankful we are! He is a true visionary and helped us along the way to get to the beautiful end result!
Warmest Regards for 2018!
Joe & Jelena Pinto
January 8, 2018